IT Support

Questions to Ask When Getting IT Support

Not all companies have an in-house IT team. If you are one of these, you might want to get third-party IT support. To make sure that you get the service you need, here are some questions to ask your service provider:

What issues are apparent?

Before you go and get in touch with IT experts, you should list down the problems you are encountering. Whether you are experiencing slow internet connections or malfunctioning programs, you need to have an idea what kind of issues you are facing. This way, you can easily tell your consultant what concerns you might have.

Do I have protective software?

One of the leading issues in information technology is related to privacy and security. Keep in mind that sensitive data about your company are likely to be stored in computers. Moreover, viruses and other malware can slow down your system. Make sure that you have protective software to minimise the risk of being hacked or infected with malware. If you find that you do not have those installed, inform your IT specialist immediately.

Is it a problem regarding software or hardware?

Some issues can be caused by corrupted program files whilst some can be due to malfunctioning hardware. Your IT technician will diagnose the problem to pinpoint which aspect of your system is at fault. Program issues can cause you to lose valuable data whilst hardware ones can cause expenses. Knowing what kind of problem you have allows you to prepare for any additional issues that might come up.

Do I need to upgrade my systems?

Because of rapid changes in technology, your systems might have become outdated. Ask your service provider whether you need to upgrade your system. This includes updating applications or having new ones installed. You might also need to improve your cabling, replace parts of your computer or other component-related solutions.

Reach out to NetEffects to know more about their IT support services. Call (07) 5585 1000 now!